When an employee leaves your employment, your attention may naturally go straight to thinking about their replacement. You need people in place to keep your business operational after all.
While employees are required to give you notice, this can often fly by. During this time, you may need to advertise your vacancy, interview prospective candidates and begin onboarding.
Ideally your departing employee will still be working their notice period when their replacement comes onboard, so that they can assist in the handover process. The next best scenario would be to have them update or contribute to some training documents, to make sure that everything is up to date for your new starter.
As resourcing becomes a top priority, other tasks may take a back seat. It’s equally as important though, to set some time aside for an exit interview and exit checklist for your departing employee, no matter the circumstances under which they are leaving.
How a process for exiting employees helps your business
Just as you may have an induction checklist for new employees, it’s as important to follow an exit process when someone leaves. Failing to do so leaves your business open to risk.
Even if this isn’t your first departing employee and you feel confident about tying up any loose ends, a checklist serves as an important reminder. It can also be kept on file for future reference, which is helpful if you receive any later queries about final pay or outstanding holiday entitlement.
Your exit checklist should help you to ensure that all company property is returned, access to systems is revoked and payroll is updated.
Another important item to add to your checklist is to book in an exit interview. You’ll no doubt be squeezing in interviews with potential, but there are many benefits to sitting down with your departing employee before they go.
Why you should conduct exit interviews
An exit interview presents a good opportunity to learn from your departing employee, to see if you need to make any improvements to your business.
Use this time to ask for feedback about their time with you, what did they feel went well or could have gone better.
You may think you already know their reason for leaving, nevertheless an exit interview gives you the chance to find out for certain and ask questions. At this point, an employee is more likely to be open and honest with you and you can gain valuable insight into your business.
This may also be the last chance to leave things on good terms. It’s helpful to part ways on good terms for well-being and reputation. The alternative could be a disgruntled employee venting via review sites, which is the last thing you need when you’ll likely be busy training up a replacement. It’s much better to give them a private audience instead.
What if the employee is not leaving voluntarily? You will have likely had meetings with them relating to dismissal or redundancy already, but an exit interview has a different purpose and there are still benefits to be gained from conducting one. Remember that attendance to an exit interview is voluntary for the employee.
A helping hand from HR
When an employee leaves your business, it can be emotional, for many reasons. We can be a mutual third party to help you create and navigate your exit checklist, as well as the exit interviews. Give us a call to learn more.