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Tackling Tricky Situations at Work

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Overview

In the workplace we all need to deal with things at some point that we really don’t want to! We have to raise issues that are important to us and have those uncomfortable discussions. Wouldn’t it be great if we could be confident in our ability to do this? This workshop is designed to give you the skills and the opportunity to practice those skills in a supportive environment. So you never have to walk away wishing you had just dealt with it!

What is in this workshop?

  •  Why is it so hard to deal with some issues?
  •  When should I have the discussion?
  • How do I prepare for the discussion?
  • What are the steps I need to follow?
  • After the discussion
  • o   Managing emotions
  • o   Practice makes perfect

What will attendees get out of this workshop?

Attendees will gain the knowledge and skills to:

  • Identify  your why for having an uncomfortable discussion;
  • Learn the tools to make your discussions a success;
  • Demonstrate your handling of a tricky situation.

Who should attend?

  • Would suit those with supervisory responsibility.

To book your place click here

Professional Boundaries

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Overview

Throughout our careers we will all be faced at some time with an ethical dilemma. For those working in a community setting these dilemmas are often quite personal and at times it can be difficult to ascertain when our professional boundaries are crossed. This session will help you to set your boundaries and stay within them.

What is in this workshop?

  • Understanding how your own values influence your work
  • Defining your professional boundaries
  • Understanding the implications of “crossing the line”
  • The importance of maintaining your reputation
  • Strategies for maintaining your professional boundaries

What will attendees get out of this workshop?

Attendees will gain the knowledge and skills to:

  • Recognise  your professional and personal boundary limits;
  • Identify your own boundary issues;
  • Develop strategies for maintaining your boundaries.

Who should attend?

  • All those with direct client contact (and their managers).

Click here and apply to attend.

Recruiting the right people for your team

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Overview

Your people are the face of your business. Good people can help you lift your business to the next level.  But sometimes they are the stuff that keep you awake at night. By putting time and effort into finding the right people, you will improve your chances of having a top performing team and avoiding costly and painful mistakes. In this session we will provide you with a simple framework and strategies for getting the best in the business to work with you.

What is in this workshop?

  • Be clear about what you want
  • Appeal to your audience
  • Use the right recruitment tools
  • Interviewing & screening
  • The follow up

What will attendees get out of this workshop?

Attendees will gain the knowledge and skills to:

  • Identify what it is that you want from your new hire and write an effective position description
  • Develop a compelling job ad to attract the right candidate pool
  • Determine the most appropriate recruitment tools and channels for maximum market impact
  • Design effective interview questions to assess candidate suitability
  • Identify and implement additional screening tools as appropriate
  • Demonstrate professionalism in the follow up to leave candidates with a great impression, even if they didn’t get the job!

Who should attend?

  • Managers, Supervisors and other professionals responsible for recruiting people into the business.

Click here and book your place

The Art of Effective Communication

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Overview

Effective communication is about more than simply an exchange of information. There’s the ability to understand the intent and emotions involved, being able to clearly convey a message and to listen in way that ensures the full meaning is received and that people feel heard and understood. All too often, when we try to communicate with others something goes astray. This is when misunderstandings, frustration and conflict can occur, causing problems in our working relationships (and beyond!). This interactive session will help you learn to communicate more clearly and effectively so you can deepen your connection with others, build trust, improve problem solving and teamwork and more generally enhance your social and emotional health.

What is in this workshop?

  • Being authentic
  • Non-verbal communication
  • Verbal communication
  • The art of writing
  • Conversations
  • Listening

What will attendees get out of this workshop?

Attendees will gain the knowledge and skills to:

  • Demonstrate your authenticity through communication
  • Identify common barriers to communicating effectively
  • Become an engaged listener
  • Improve how you read and deliver non-verbal communication

Click here to book your place.

Introduction to Change Management

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Overview

The pace of today’s world moves ever so quickly. To survive and thrive the organisations who succeed are those who best adapt to our changing landscape. An understanding of the change management process and how this sits with project management is essential for every Manager and project implementer to know.

What is in this workshop?

  • What is change Management and why?
  • Change and the Individual
  • Change Management on Projects
  • Change Management for Organisations
  • The benefits of Change Management
  • The golden rules to follow

What will attendees get out of this workshop?

Attendees will gain the knowledge and skills to:

  • Understand the importance of having a change management focus
  • Understand the impact of change on individuals and the organisation
  • Learn the beginnings of how to create positive change within your organisation

Who should attend?

  • Managers, Supervisors leading teams impacted by change and others responsible for implementing a change

Click here to book your place