In the modern workplace, the mental and emotional well-being of employees is as crucial as their productivity and output. Traditionally, managers often focus on “what” employees are doing—tasks, deadlines, and outcomes. However, a shift towards asking “how” employees are doing can transform workplace culture, where workplace well-being is increasingly recognised as essential for sustained business success.
The importance of “how” over “what”
- Asking employees “how” they are doing emphasises their well-being and personal experience. This approach creates a supportive and empathetic work environment, where employees feel valued not just for their output but for their overall well-being.
- When managers show genuine interest in their team members’ well-being, it can lead to increased motivation and engagement. According to a survey by the Australian Institute of Management, organisations that prioritise employee engagement see significant improvements in performance and retention rates.
- Regularly checking in on “how” employees are doing builds trust and opens lines of communication. Employees are more likely to voice concerns, share innovative ideas, and collaborate effectively when they feel their well-being is a priority.
Implementing the shift
- Schedule regular one-on-one meetings focused on employee well-being. These check-ins should be more than just status updates; they should delve into how employees are feeling about their workload, work-life balance, and any challenges they may be facing.
- Equip managers with the skills to ask empathetic questions and provide support. Training programs on emotional intelligence and active listening can be incredibly beneficial. Resources from organisations like Beyond Blue and Heads Up offer valuable guidance on mental health in the workplace.
- Encourage a workplace culture where discussing well-being is normalised. This can be achieved through initiatives like mental health awareness campaigns, well-being workshops, and providing access to counselling services.
- Ensure employees have access to resources that support their well-being. This includes Employee Assistance Programs (EAPs), flexible working arrangements, and wellness programs. The Australian Psychological Society highlights the effectiveness of these programs in promoting mental health and well-being.
The benefits of the “how” approach
- When employees feel supported, their mental health and overall well-being improve. This leads to reduced absenteeism, lower stress levels, and a more positive work atmosphere.
- Employees are more likely to stay with an organisation that values their well-being. This can avoid employee turnover which can be costly and disruptive.
- A supportive work environment leads to higher productivity, better teamwork, and greater innovation. Companies that invest in their employees’ well-being are better positioned to achieve long-term success.
Shifting the focus from “what” employees are doing to “how” they are doing is a powerful strategy for creating a supportive and productive work environment.
By prioritising employee well-being, businesses can enhance engagement, build trust, and drive organisational success. It’s time to ask, “How are you doing?” and listen with genuine interest.
If you want to double check your actions with an expert HR advisor, contact your local HR Dept.
