Find your local office

Author Archive

Could you be paying the price for incorrect payroll?

Posted by

A reminder for payroll cut-off pops up in your calendar. How does it make you feel? If you have someone in place to manage payroll for your business, you might dismiss it without a second thought. But, if you are managing payroll yourself, it could be an unwelcome interruption to your day.

Award calculations, tax, terminations and changes to Fair Work Legislation can make payroll a long and complicated process. The thought alone can instigate a headache.

Paying employees correctly and on time is not only a legal requirement but also an essential function of any successful business. To put it simply, you expect employees to turn up and work, and they expect to get paid. This agreement forms the foundation of your employment relationships. So if payroll goes wrong, it can cause all sorts of problems.

Whether an honest admin mistake or complications caused by a difficult situation with an employee, payroll problems can get ugly. They also come with a high price to pay. Along with time spent getting back on track, can come back payments and sizable fines.

There are many tricky aspects of payroll to be aware of, we have listed some of the riskiest below.

Withholding wages

There may be times when an employee fails to complete work to the standard expected and you feel it justified to deduct their wages. But be warned, this is a risky move. Failure to pay someone wages that they are entitled to is known as an unlawful deduction and can bring a Fair Work claim against you.

In fact, this bad practice is widely known, and the government is moving to criminalise wage theft.

Inaccurate calculations

Correct calculations are imperative for payroll. If an inaccurate calculation has been applied and left in place, mistakes can multiply. Celebrity chef George Calombaris faced this reality when Fair Work inspectors found his hospitality group to be owing employees $7.8 million in unpaid wages and superannuation payments. Chef Calombaris admitted that, “as a small business we did not have the necessary systems and processes in place, particularly as the business grew.”

Using payroll software should give you peace of mind that calculations are accurate, and that PAYG is being processed correctly. But if the tool you are using is not managed correctly, you could be at risk of underpaying staff. Anyone in charge of managing your payroll software needs to be informed on how to keep systems maintained.

Incorrect classification

We see this a lot. Misclassification of employment types, and the awards and entitlements that go with them, can result in underpaid wages. In addition to back paying employees to rectify errors, employers can be subject to huge fines from the Fair Work Obudsman.

Global Interactive Operations Pty Ltd are a recent example. The call centre operator missed vital casual loading payments and penalty rates for overtime. The result? They have been tasked with paying $77,286 in unpaid wages to employees.

Each employment type comes with specific entitlements and it’s important to know the difference when hiring staff for your business and processing payroll.

Need an expert eye on your payroll?

If processing payroll for your company has become a major pain give us a call. We’ll make sure you’re compliant and give you the time back to focus on developing your business.

Should you be paying your interns?

Posted by

In order to know whether you need to be paying interns, you first need to establish the nature of the internship that you have advertised. This is because the term “intern” in isolation does not provide you with the answer. Depending on the type of internship you are offering, the intern could be entitled to pay and further entitlements.

What is an internship?

Almost everyone has heard of internships. Perhaps you have even been an intern at some point in your life. But a varied approach to the employment practice over the years has skewed the definition for some. If your own internship was based on photocopying, taking lunch orders and not getting paid, you could be forgiven for thinking that’s normal.

An internship is a fixed period of work experience. It is typically of interest to students, graduates or those seeking a career change. It should provide an insight into a specific field or industry and typically offers on-the-job training. If an intern has performed well during their internship, you might think about offering them permanent employment when the internship ends.

An internship is not intended to be used to increase labour or resource by means of little to no budget. A falsely advertised and poorly implemented internship is exploitative and illegal. Some employers have found this out the hard way. Earlier this year a fashion start-up made famous for its Shark Tank investment deal was fined hundreds of thousands for underpaying workers, including an unpaid intern.

Even with the above explanation, we know that employment relationships can be confusing. So to make sure you remain on the right side of the Fair Work Obudsman (FWO) we recommend a refresh on the rules for offering internships at your business.

When an intern should be paid

The FWO states that whilst each case must be considered in isolation, there are key identifiers that establish if the internship should be paid.

If the intern is carrying out productive work that benefits your business, they have likely entered into an employment relationship with you and will be entitled to the minimum wage and National Employment Standards. This is especially true if they are expected to do so for an increased period of time.

Exceptions to paid internships

Whilst most internships these days will qualify to be paid, there are some exceptions. Students who are in education and partaking in a vocational placement as part of their course or training do not have to be paid. The student must come from an approved educational institute for this to apply.

Although in this instance pay is not a legal requirement, it could be a good incentive.

Other types of internships that don’t require pay include flexible work experience where the intern decides their hours and conducts minimal productive work for the business. Or shadow work which is purely observational training. It has been known for employers to confuse these types of internships with one which should be paid. But be warned, the FWO will be quick to correct you.

Do interns need a contract?

We believe it is best practice to have a contract for each person who works for your business, including interns. This is because a professionally drafted contract sets out the employment relationship and entitlements.

Additionally, contracts are a great way to communicate rules and expectations to workers. If any questions or doubts arise, they should do so before work begins.

If you’re preparing for an intern and have questions about the process, contact your local HR Dept today. We’ll help you legally recruit your new hire and advise on a comprehensive induction and training plan that is unique to your business.

Are your managers aware of high-risk HR situations?

Posted by

For a busy business owner, experienced senior staff can be a great source of support. With good managers in place you can find peace of mind knowing that your business will continue to operate as normal if you are otherwise engaged.

You’ve no doubt trained them on systems and procedures. And you trust them to swiftly deal with customer complaints, technical issues and finish the day on a high by driving sales and motivating their co-workers. Job done.

But there is another very important aspect of being a manager and that is knowing how to deal with people problems. With complex human emotions and diverse backgrounds in the mix, a company handbook won’t necessarily provide sufficient guidance for them to resolve the various issues that can arise with staff members.

Managers who have not received the relevant training can be ill-equipped to identify the severity of an issue until it is too late.  However confident they are in their position and ability to fight fires for day-to-day business, if they are lacking the knowledge required to spot potential conflict and address it in the right way, they can put your business at serious risk.

What sort of people problems
do my managers need to be aware of?

Every business and its culture is different. And it takes time and experience to learn how to navigate people problems in a way that is both compliant and effective. Some issues carry more risk than others. We would advise that your managers, at the very least, receive training on how to deal with the following examples.

1.Risk of discrimination. An employee reporting that a co-worker has made insulting comments towards them or treated them unfairly could have grounds for discrimination. Not only against the employee but against your company. Shrugging it off as “just a joke” will not make the problem go away. In fact, it can make it worse. All senior staff must be made aware of protected attributes: Race, colour, sex, sexual orientation, age, physical or mental disability, marital status, family or carer’s responsibilities, pregnancy, religion, political opinion, national extraction, social origin.  Or risk causing discrimination and receiving a Fair Work claim, known to reach thousands.

2.Workplace bullying. Workplace bullying is a serious issue that can have damaging effects on both a person’s health and the future success of your business. Complaints of bullying must be taken seriously, investigated and documented. Your senior staff will need assistance with how to support victims and manage perpetrators.

3.Managing poor performance. Telling an employee their work is no good or their attitude stinks, and expecting them to fill in the gaps, is not going to do anyone any favours. Your managers will need to know and follow the correct process for dealing with poor performance. It is only fair to the employee, their co-workers and your business.

4.Hiring and firing. Job ads and interviews must be legal and not leave any room for discrimination. That’s right, even before hiring a person you are open to risk of claims from candidates if they feel they have been treated unfairly. Refer to point one on protected attributes.

A manager might feel they are doing you a favour by firing a bad employee whilst you are busy elsewhere. But if they didn’t follow the correct procedure before doing so, you could be at risk of an unfair dismissal claim and end up paying out half of the employee’s annual wage in compensation (capped at $74,350).

5.Health and safety. Whilst it’s your overall responsibility to ensure a safe and healthy workplace, your managers will need to know how to spot hazards and respond appropriately. From hefty fines to jail time, it’s not worth forgetting. A health and safety risk assessment can help to identify potential problems.

A reassuring second opinion

Even after attending training, there will still be occasions when a second opinion is needed. That’s why we created the HR Solution. For those moments when you, or your managers, are ever in doubt with how to fix a people problem. Our HR Solution customers have unlimited access to phone and email support. No query is too big or small to call and we are there to guide you down the right path and steer you clear of risk. Need a second opinion on a people problem? Call us today.

Does your employee contract template do the job?

Posted by

Written contracts for employees may seem like burdensome paperwork. Yet another admin step prolonging your recruitment process. That is, until the full extent of their importance becomes clear to you when something goes wrong later on.

You may feel that a verbal agreement with an employee saves time. But it can also cause all sorts of problems for you should conflict arise later in the employment relationship. A mere misunderstanding has been known to develop into a full-blown Fair Work Claim. And without a written contract, you’d be left with little protection.

Protection for employees

Did you know that with a verbal agreement, all employees in the national workplace relations system are covered by the National Employment Standards (NES)? These include, but are not limited to, maximum weekly hours, details of annual leave, parental or carers leave and notice of termination. The employee may also be covered by a specific award, enterprise agreement or other registered agreement.

Whilst the NES are in place to protect employees and provide a minimum safety net, your business can still be at risk in the absence of a relevant written contract. Therefore, it is wise to prepare one prior to an employee’s start date to reduce any misunderstanding before work begins.

A DIY contract can do more harm than good

Cutting corners with contracts holds as much risk as staffing your business with no contracts at all.
An employment contract is legally binding, but only if it has been drafted correctly. So, whilst an employment contract template downloaded from the internet might look professional, it won’t necessarily tick all the boxes for your business or provide you with the appropriate legal protection.

Add to the mix a variety of working hours and shift patterns, which is commonplace with today’s approach to flexible working, and you potentially have an entire workforce without the right contracts. A minor paperwork pain can quickly become a major paperwork nightmare.

It is also important to note that template contracts can be out of date and not reflect the most recent legislative changes or case law. But how would you know? Are you confident on the employment type for your new recruit, are they full-time, part-time or casual? Their rights are different.

What should be included in employee contracts?

Your contracts will need to be compliant with the Fair Work Act and must include, amongst other things, the business name, start date, details of the duties, conditions of pay, hours of work, leave entitlements and notice period. It is wise to also include who the employee reports to and who they can complain to if they have a grievance or other concern.
Depending on your business function, you may want to include clauses in your contracts that discuss IT, security, privacy and confidentiality, amongst other workplace policies to protect your business from harm.

Getting peace of mind on HR paperwork

Seeking expert advice will provide clarity on which policies and contracts are required for your business. If you’re about to hire your first employee or would like to review your current employee contracts, we can help. Contact us today for peace of mind, knowing that your HR paperwork is on the right side of the law.

How to address poor time management with employees

Posted by

“There just aren’t enough hours in the day!”

“Something more important came up”

“I don’t have time right now. I’ll do it later”

Sound familiar? If employees are providing these common excuses when you ask them for an update on a task or project, you may need to address their time management.

Upon hearing that the work is not complete, or not even started, your instant reaction might very well be to tut, sigh or scold them for not doing what you had asked. It is an annoying situation after all, and could be holding up other important work. But as natural as this reaction may feel, it won’t solve the problem. You are still without the work and the likelihood is that if you don’t address this situation it will be a recurring one.

Ironically you might feel as though you don’t have the time for such an intervention. But leading by example will not only solve the problem going forwards, but also foster trust and respect from your workforce.

Getting to the root of the problem

Although the employee has said that they didn’t have the time to do what was asked of them, there could actually be a variety of things preventing them from completing their work on time. You’ll want to dig a little deeper and ask them why they didn’t have the time in order to better understand and decide on your next steps.

Five common causes of deadline delays

1. They are not prioritising their workload
Time management requires structure and discipline. It could be that they are procrastinating or unsure of how to prioritise their tasks in the most efficient way.

2.They are distracted by co-workers
Colleagues who are friends can distract each other with non-work-related chatter. Or co-workers asking them for help could be getting in the way of their own tasks. This can cause problems with focus and concentration.

3.They honestly don’t have the time
A heavy workload can cause problems with productivity and efficiency. Whilst work is piling up, the employee could also be suffering from stress.

4.They are ill-equipped to complete the work
Out-of-date systems and manual processes can double the time needed to complete a task.

5.They are unskilled or lethargic
And not the right person for the job.

Taking the time to rectify

Each of these examples requires its own remedy. After sitting down with an employee and asking them some questions about their workday, the direction that you need to take may become quite clear.

Reviewing seating plans and systems can be a great way to improve efficiencies for the whole team, and could be a good place to start. Time management training with regular support afterwards can be very effective. And, of course, dealing with unproductive employees is an absolute priority for you.

If you would like to discuss how to improve efficiencies for your workforce, introduce time management training to your team, or implement a performance improvement plan for an individual, get in touch with your local HR Dept today.

How to support an employee who is caring for a dependant

Posted by

As many as one in eight of us is providing unpaid care for a sick or elderly relative. This is often in addition to paid employment, so it is possible that you may have some carers amongst your workforce.

Unsupported employees with caring duties can experience problems with focus, productivity and attendance, which in turn can create problems for you and the day-to-day running of your business

You’ll want to know how best to manage and support these employees in order to help them work well and reach their potential.

Additionally, they may be legally entitled to take carer’s leave and so it’s important to remain aware of statutory entitlements and the process involved for those making a request. Denying a valid request for carer’s leave can be problematic and even result in a Fair Work claim.

A sensitive subject

It might not be obvious which of your employees are balancing their work with caring responsibilities, as some people like to separate their personal and professional lives. Therefore, if the topic does arise, manage it with compassion and confidentiality.

Ways in which you can help an employee who is caring for a dependant

Here are our suggestions for supporting an employee who is caring for a dependant and helping them be more productive.

Support and empathy

Regular catch-ups with employees allow them the opportunity to discuss anything that might be troubling them or affecting their performance. If it is apparent that caring responsibilities are affecting their well-being you can signpost support services and let them know that they are not alone.

If you manage a leadership team, consider providing them with training so that they feel equipped and able to manage difficult or sensitive situations with their people effectively.

Flexible working

Offering flexible work arrangements to employees is a great way to show your support of a good work-life balance. Employees who are able to work well around other commitments are less likely to need time off.

Carer’s leave

Some care demands can happen suddenly and unexpectedly. And so carer’s leave is in place to allow an employee to take time off to care for an immediate family member or household member who is sick or injured. Or to help during a family emergency. There are specific criteria as to who can be classed as immediate family, ask us if you are unsure.

You can and should ask for evidence before approving paid carer’s leave.

The benefits to your business of supporting an employee who cares for a dependant

Taking care of employees is taking care of your business. Understanding the unique needs of your workforce can result in strong staff retention and a boost in productivity. If you would like further advice and support on how to manage the carers amongst your team and the importance of doing so, contact your local HR Dept today.

How would you rate your workplace well-being?

Posted by

How well is your workforce? Australia has been ranked 25th out of 25 comparator economies for work-life balance on a report into working lives by the Chartered Institute of Personnel and Development (CIPD).  This suggests that workplace well-being in the Australia needs attention.

Long working hours in particular are a concern. Australian Institute of Health and Welfare Director and CEO Barry Sandison said, “while we have made some inroads into achieving work-life balance, we are still among the bottom third of OECD countries when it comes to working long hours”.

Left unaddressed, long working hours can lead to health problems such as stress, burnout and eventually increased absences.

There are several factors that can affect employee well-being with workload being just one. World Well-being Week, which runs from 24 – 28 June, presents a great opportunity to check-in with employees and reassess the overall well-being and happiness levels of your staff.

Why is workplace well-being so important?

First, as an employer, you are legally obliged to ensure the health and safety of your staff. Failure to comply puts you and your business at risk.

Second, people work better when they are happy. Healthy working environments help people to develop, while engaged and happy workers are more likely to be committed and more productive.

Third, employees are often the frontline of your business and typically manage relationships with customers and suppliers. If employees are not at their best, your company image can suffer.

How to improve workplace well-being in your business

Workplace well-being is comprised of health, good work, happiness and welfare. So in order to assess the well-being of your workplace it is a good idea to start by assessing each of these areas.


From physical to mental health there are many ways in which you can manage and promote good health amongst your employees. Promoting telephone support services for emotional well-being, implementing a cycle to work scheme or holding training on stress management are some good starting points.

Good work

Good work looks at an employee’s ability to do their job well and reach their potential. Hiring the right people is crucial for good work to take place, and regular reviews or 121s keep track of performance. Review job descriptions regularly to make sure that additional workload has not crept in over time. Moreover, promoting an inclusive culture and providing accessible workstations make a difference day-to-day.


How engaged are your employees? This can be a good measure of happiness, as unhappy employees tend to be less interested in their work and can lack motivation. If you are concerned about morale, try organising a fun activity that promotes teamwork, or a schedule for engaging lunch-and-learn sessions.


One in four employees have mental health issues causing stress and anxiety. These concerns may not always be work related but can have an impact on work. Providing access to support can make a huge difference.

Best practice and policy

A well-being policy can show your commitment and dedication to employee well-being. It sets the tone for your organisational culture and can help to retain and attract the talent that your business needs to succeed. If you think your workplace well-being could do with an upgrade, get in touch with your local HR Dept today.


Top tips for managing remote workers

Posted by

There are many benefits to employing remote workers for your business, such as reduced overheads and better flexibility. But managing them comes with its own challenges. On-site employees jesting that their homeworker colleagues are “slacking”, and a lack of visibility on productivity are just some of the obstacles you might face when managing remote workers.

Whether you employ office staff that work from home on the odd occasion, operate teams overseas or supervise a large network of homeworkers, remote work needs dedicated management to suit a unique set of circumstances.

The rise of remote working

Perhaps you are yet to manage remote workers. But as the desire for flexibility picks up pace amongst today’s working population, you may find yourself managing people working remotely sooner than you think. Many people are seeking opportunities that offer a good work-life balance. Additionally, advances in technology continue to better our channels of communication and aid our ability to work well remotely.

Ultimately, hiring or appointing remote workers is your decision and will come down to the specific needs of your business.

Effective management of remote workers

If you’re considering widening your prospects for recruitment or would like to review your current management of employees working from home, see our top tips below.

Encourage transparency

A stigma of home working is that if you are not seen to be working, you can be perceived to not be working. This assumption can damage working relationships between co-workers and the morale of the person working from home, who may feel a need to overcompensate.

To overcome this, consider online solutions for tracking workflow and productivity. Having all employees update their progress, regardless of their location, via the same system, can improve transparency and productivity.

Using video calls to keep everyone in the loop

As with all employees, good communication is essential. This can be even more important when managing those working remotely. If your team is prone to having open discussions and making quick decisions, those working from home could be missing out.

For any important matters make sure to schedule a meeting and dial in the relevant remote workers. If you can add video to the call, even better. Participants are less likely to zone out if they are on camera and it’s nice to see a familiar face once in a while.

Promote inclusivity

Working remotely offers less of an opportunity to connect with colleagues and can sometimes be an isolating experience. It’s important that managers and co-workers remain mindful of this and include remote workers whenever possible.

Some simple ways of being inclusive can be remembering to invite homeworkers to socials or team away days, scheduling meet-ups between homeworkers or days when they can come to the office. Or even allowing them to claim back a home delivery if the whole team is enjoying a pizza reward.

Review the arrangement

It is a good idea to regularly check-in with your remote workers to ensure that the arrangement is working well for you and the employee. Consider individual as well as broader team or organisational goals in addition to health and wellbeing risks.


Help managing home workers

Happy and productive remote workers can be a real asset to your workforce when they are managed well. If you’re thinking of introducing remote working to your business and want to implement a remote worker policy, contact your local HR Dept today.

Getting ahead with good mental health in your business

Posted by

As an employer you would not expect your employee to work as usual if they were suffering from a physical illness that caused them obvious pain. Unfortunately, when people are suffering from mental health issues such as depression the signs are not obvious, or necessarily even visible at all. Many choose to suffer in silence because of stigma.

Relationship breakdowns, financial worries, grief and many other issues can be the trigger. But the frightening statistic is that one in five Australians experience a mental illness in any year.

Whilst moderate stress is typical in the workplace and can help build resilience, prolonged stress can be hugely problematic. It can lead to complications with a person’s physical and mental health.

Why workplace mental health matters

Employees who are struggling with their mental health may find it difficult to work well. Many even feel like they can’t come in to work at all. Increased absences can lead to their work colleagues starting to feel the strain of an increasing workload. This can create a domino effect of stress-related problems and before you know it, your business is suffering too.

At a cost of around $10.9 billion a year in lost productivity, it’s an expensive matter.

Employers have a legal obligation to ensure the health, safety and well-being of their staff. Failing to adequately address mental ill-health in your business can lead to a Fair Work claim for disability discrimination. In turn this can result in a damaging fair work case.  But even more important is the fact that happy staff are more productive.

Time to change

Good mental health should be aspired to like good physical health. The difficulty is that it is harder to know when someone is struggling with mental ill-health unless they tell you. Sometimes we say we’re fine when we’re not.

Without being intrusive or presumptuous, employers must address and tackle mental health matters in their workplace. Luckily there is support available to help with this.

Changes you can make today

There are steps you can take today to make a positive impact on the mental well-being of your employees. It could start with a simple “How are you?” to open the conversation about mental health. Regular 121s with your staff present the perfect opportunity to talk.

Your company culture can impact workplace well-being. Leading by example and fostering a mentally healthy workplace, which leaves no room for stigma or discrimination, lets employees know that they are respected and working in a safe space.

Consider implementing a workplace well-being programme. Whilst ad hoc activities like bake-offs, away days and such can help to boost morale from time to time, a workplace well-being programme offers a holistic and permanent solution. Health benefits and flexible working options are just some of the elements that can form the basis of your programme.

Call us. There are costs associated with the mismanagement of workplace mental health. We will take the time to listen to the unique needs of your business and provide expert advice on how best you can support your employees and manage mental health in your business.

Getting to grips with best practice parental leave

Posted by

You’ve signed the card and waved an employee off into parenthood. But what happens next? Perhaps you haven’t thought that far ahead yet, especially if the employee is taking the full allowance of parental leave which can be up to two years.

However, saying “See you later!” with no further plans for communication during an employee’s parental leave can actually be detrimental and risky for your business.

Pregnancy, family and carer responsibilities are protected attributes and are legally protected from discrimination at work. Yet pregnancy discrimination still happens. Studies show that as many as 49% of Australian mothers and 27% of fathers and partners have experienced discrimination at work related to pregnancy or parental leave.

The importance of best practice

Whilst at first it might seem like you are not going to see the absent employee for quite some time, we recommend that you have a best practice parental leave policy in place. This can not only improve retention rates by increasing the chances of talented employees returning to work for you. But can also make sure that you avoid any nasty Fair Work claims for discrimination.

How to implement best practice parental leave

Let’s take a look at what you should be doing before, during and after the parental leave is taken.

Before an employee begins parental leave

Preparation is everything. It is a good idea to have a policy in place before an employee informs you that they are expecting. That way you can save time and refer to your policy when the moment comes.

Prior to drafting your policy, you may wish to consult your employees and their representatives to discuss their unique needs regarding parental leave. When it comes to the final draft, expert help is recommended to ensure that you remain legally compliant and follow best practice.

During parental leave

Communication is key. Keeping in touch with employees who are out on parental leave is a great way to promote inclusivity and is an important part of any best practice parental leave policy.  There are many ways in which to achieve this, such as pre-arranged catch-ups and invites to work socials.

Returning to work

An employee returning from parental leave is legally entitled to return to the same job. If you have made changes to your workforce and that job no longer exists, you are legally obliged to offer them a position for which they are qualified and suitable. Keep in mind that it will need to be near in status and pay to the position that they had prior to parental leave.

You may also want to consider reasonable adjustments for an employee returning to work. For example, flexible working can help employee work-life balance and even improve efficiencies.

Additional support

Parental leave is a broad term which covers several types of complementary entitlements. The process can be complex and costly if mistakes are made. If you would like professional advice regarding your own parental leave policy and want to know if you are following best practice, contact your local HR Dept.